Woman sues Dothan McDonald’s for millions after drive-through visit goes wrong, lawsuit claims

DOTHAN, Ala (WDHN) — A DeFuniak Springs woman has filed a lawsuit against a Dothan McDonald’s after alleging she was served “chemicals in a cup” and was denied medical attention from staff .

According to the lawsuit, Sherry Head was in the McDonald’s drive-thru at 3520 Ross Clark Circle, when she ordered a coffee in December 2021.

Over the drive-thru speakerphone, an employee said her coffee was unavailable because the machine was being cleaned. Another employee immediately said, “No, it’s ready.”

“I took a sip, and immediately my mouth and throat went numb, then started to burn. Now I have permanent scarring in my throat and may need corrective surgery said Head.

The lawsuit alleges that after tasting the drink. Head noticed something was wrong, she went back to the drive-thru and asked for help. The manager at the window said, “It’s okay.” and slammed it.

Head called emergency services and when first responders arrived, McDonald’s employees again failed to help, refusing to show first responders the bottle of chemicals that had been used to clean the machine.

The Chiefs complaint states:

“For nearly a decade, McDonald’s has promised to improve safety standards to prevent its customers from being poisoned by chemical cleaning solutions; and for nearly a decade McDonald’s failed to do so. . . it’s time for McDonald’s to change its ways.

The lawsuit filed in Houston County court seeks $3 million in compensatory damages and $10 million in punitive damages.

Head’s doctors say she was diagnosed with scarring and narrowing of her throat, difficulty swallowing, chronic gastritis, acid reflux and abdominal pain caused by inflammation and erosion of her stomach. She may need surgery in the future to repair damage to her throat and preserve her ability to swallow.

Murphey Family Restaurants is investigating the alleged complaint and will issue a response on Monday.

This isn’t the first reported incident against the fast food franchise for alleged chemicals in their beverages.

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