RizePoint Software Powers New Focus Brands International Remote Audits, Enabling Quality Assurance and Global Consistency

SALT LAKE CITY , May 10, 2022 /PRNewswire/ — RizePoint, a technology leader in food safety, quality management and compliance, is working with Focus Brands International, a division of Focus Brands LLC (“Focus Brands”), a developer leader of iconic global foodservice brands, on a new collaborative remote audit program for franchised establishments of its brands. RizePoint developed the program on its quality management platform, allowing Focus Brands International to plan and conduct visits, collect data and generate reports.

RizePoint excels at creating technologies that allow trained Brand Coaches to visit remote sites, perform audits, evaluate results, and determine when/if corrective actions need to be taken. Its industry-leading solutions are complete, complete and user-friendly, improving visibility, accuracy and efficiency in any business. RizePoint provides everything businesses need to perform audits, inspections, and self-assessments to uncover insights that help protect their brands.

RizePoint’s audit solutions allow brand coaches to inspect locations remotely, in the language and time zone of store operators. From a single location, our technology captures valuable data and measures it against store performance. Remote audits also save a lot of time and money compared to conducting in-person audits. RizePoint’s document management establishes a single source of truth for a brand’s safety and quality specifications, standards, and compliance documents. Businesses can also use search-based analytics to sift through huge amounts of data, exploring each specific location, issue, and trend.

“Great facilities management is about maintaining exceptional compliance standards across your business so customers can benefit from brand consistency at every location. RizePoint’s solutions help Focus Brands International automate its processes, to clarify communication and obtain timely and accurate reports to support franchisees of its brands around the world,” said the president of RizePoint Kari Hensien.

“At Focus Brands International, maintaining consistent brand standards and delivering exceptional customer service has always been a top priority. With an increased global presence, coupled with recent travel restrictions, traditional in-person audits have become more difficult on their own. RizePoint’s technology has given us the ability to virtually visit stores at least 4-6 times a year to provide the kind of support our brands’ franchisees need,” said Beto GuajardoPresident of Focus Brands International.

Today, Focus Brands International can conduct virtual tours, aptly called Operations Excellence Reviews (OER), from a single location in Costa Rica. RizePoint software allows trained Brand Coaches to review the operational performance of each brand location in real time using video technology. Results include:

  • Time spent per review is 65-75% lower.
  • Online coaching costs are only a fraction of in-person assessments.
  • Reviews give store operators specific and actionable feedback.

“We believe our groundbreaking software can help shape the future of the franchise,said Hensien.

About RizePoint
For more than 22 years, RizePoint has provided quality management software solutions that help companies deliver on brand promises through their quality, safety and compliance efforts. Customers collect better data, see needed actions sooner, and act faster to correct issues before they become costly liabilities. To visit ricepoint.com.

About targeted brands
AtlantaNew York-based Focus Brands is a leading developer of global multi-channel foodservice brands. Focus Brands, through its affiliate brands, is the franchisor and operator of more than 6,000 restaurants, cafes, ice cream parlors and bakeries in the United States. United States, the District of Columbia, Puerto Rico and more than 50 foreign countries under the brands Auntie Anne’s®, Carvel®, Cinnabon®, Jamba®, Moe’s Southwest Grill®, McAlister’s Deli® and Schlotzsky’s®, as well as Seattle’s Best Coffee ® on certain military bases and in certain international markets. Please visit www.focusbrands.com to learn more.

Contact: Adrienne Walkowiak
[email protected]


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