Poor communication at McDonald’s leaves deaf customer without food


Deaf customer ordered meal from McDonald’s with normal wait: she would receive the food she had paid for. Instead, she found herself without food or reimbursement, and she was injured.

Brenda Lander thinks her story is more than just a visit to McDonald’s.

Masks have made it more difficult for deaf people to understand hearing people. Lander also thinks we may be losing empathy as well.

Sydney Persing, WINK News reporter, spoke to Lander and an interpreter.

“Yes, deaf people are different, but that’s okay,” Lander said.

Lander was born deaf. For many years she has met many people who do not speak sign language and do not understand it. His May 12 meeting is different.

“I felt really small,” she says.

Lander went to McDonald’s with her 10-year-old daughter. There was a communication problem, and she says she waited 30 minutes for her meal voucher or at least for a refund. Then she asked for a manager. It was then, Lander says, that the manager couldn’t understand her, got frustrated and “kicked” her out.

“Very aggressive, insensitive to nothing, she didn’t want to take off the mask, listen to me, even take a piece of paper and write, another way of communicating with me,” Lander said.

Most people don’t know sign language, and sometimes people just aren’t nice. Lander says May 12 was different for her. No one, not an employee or a customer, cared to help him.

“Usually people want to help, but that day there was no one there. Here I am, a disabled woman and there was no one to help me, ”Lander said. “People were looking at me and I felt very embarrassed.”

Lander returned to the car and cried to his daughter, who is also deaf.

Lander hopes speaking with WINK News reminds people that even though everyone’s story is a little different, everyone can still listen. Even, if not especially for those who cannot hear.

“Together, partnership. do it together, you know? This is America, people should come together and help each other, ”Lander said.

So how can we all help? Lander says, first of all, don’t be afraid to try and communicate with a deaf person. Plus, a little patience can go a long way.

The Center for the Deaf and Hard of Hearing provides basic sign language and sensitivity training for businesses. To access it you can go online or call 239-823-4975.

McDonald’s responded to WINK News and said:

“We take these questions seriously because they are not representative of our values. We work hard every day to treat all of our employees and customers with dignity and respect. »- Vault management

They also say they contacted Lander.

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